IMRAN SHAIKH

Associate Director – Partnerships & Sales (GCC)

Dubai, United Arab Emirates

Profile summary

Results-driven Senior Partnerships Manager with 20+ years of cross-industry experience, including 8+ years in UAE banking and financial services. Proven track record building and scaling a multi-country loyalty and rewards marketplace for leading regional banks, managing end-to-end vendor partnerships, e-commerce/marketplace operations, and contract negotiations. Strong background in relationship management, business development, KYC/AML compliance, and team leadership, with consistent delivery of revenue growth and operational excellence.

Career highlights

Circle of Excellence Award & Rockstar Award (Q1- 2025) – GIFT Management DMCC, for marketplace growth and positive contribution

Certificate of Appreciation – Pure Health (2021–2022), for frontline COVID-19 pandemic response

Spot Light Award & Performance Reward – ADCB (2015), for outstanding client engagement and performance

Excellence in Customer Service, CSAT 7UP League – WNS Global Services (2009)

Key skills

ProfessionalStrategic Partnerships & Vendor Management Loyalty & Rewards Marketplace Operations Contract Negotiation & Procurement Relationship & Account Management Business Development & Revenue Growth Team Leadership & People Management KYC AML & Regulatory Compliance Banking Operations (SME, Assets & Liabilities) Analytical & Problem-Solving Skills Training & Facilitation HubSpot Jira ClickUp AI & Research: ChatGPT Claude Perplexity Lusha KYC, AML & Regulatory Compliance ChatGPT

Professional experience

Associate Director – Partnerships & Sales (GCC)Feb 2026 - Present
LoyyalDubai, UAE
  • Lead the GCC Partnerships & Sales team and own the regional growth strategy.
  • Acquire new enterprise customers and expand strategic partnerships across the region.
  • Manage key accounts including ENOC Yes Rewards, ADCB Touch Points, and Aafaq Islamic Finance.
  • Lead commercial proposals, RFPs, negotiations, and contract execution.
  • Drive merchant-funded rewards, points exchange, loyalty, and AI engagement solutions.
  • Own the sales pipeline, forecasting, and quarterly revenue targets.
  • Major projects & clients: City Bus Kuwait Loyalty RFP; ENOC merchant expansion; ADCB Touch Points merchant onboarding; Shukran & GEMS Points Exchange.
Senior Partnerships Manager – GlobalMay 2023 - Feb 2026
GIFT Management DMCCDubai, UAE
  • Administered a global rewards marketplace platform powering loyalty programs across the Middle East and Asia for regional banking partners.
  • Form and manage strategic partnerships with local and international vendors across Gift Cards, Flights, Hotels, Merchandise, Experiences, Airport Lounges, Airtime/Mobile Top-Up, Car Rental, Sports & Event Tickets, and e-SIM categories, enabling seamless redemption of bank loyalty points.
  • Manage the global gift card catalogue, live across 130+ countries on the marketplace, overseeing distributor relationships and coverage with leading global distributors including Blackhawk Network, Tillo, Neo Currency, Merit Incentives, and others.
  • Negotiate and manage gift card distribution margins and rebate structures with global distributors, reviewing distributor performance, brand mix, and country-level availability to maximize net revenue.
  • Generated USD 578K in net revenue in 2025 across all marketplace categories through vendor negotiations, catalogue optimization, and partnership growth strategies.
  • Design and execute sourcing strategies and procurement plans aligned with corporate and client objectives.
  • Manage end-to-end contract lifecycle, including review, negotiation, and compliance with legal and corporate policy standards.
  • Build and nurture relationships with banking partners and vendors to enhance brand reputation and drive marketplace growth.
Assistant Team Leader – Merchant LoansOct 2022 - Apr 2023
Emirates NBD BankDubai, UAE
  • Led a team of 6 Merchant Loans Executives, driving growth of the bank's assets portfolio revenue.
  • Analysed bank statements to determine average income and assess merchant loan eligibility using the DSCR (Debt Service Coverage Ratio) method.
  • Onboarded new merchant clients onto the bank's loan portfolio and identified high-potential merchants through transaction pattern analysis.
  • Delivered policy training to the team on regulatory and procedural amendments, ensuring consistent achievement of monthly targets.
Corporate Client Servicing – Dubai Airports COVID-19 ProjectsJul 2020 - Apr 2022
Pure HealthDubai, UAE
  • Coordinated with corporates globally to manage RT-PCR testing requirements for UAE travel, handling end-to-end operations for screening projects at Dubai International Airport (Terminals 1, 2 & 3).
  • Supervised registration and RT-PCR testing for First Class, Business Class, Economy, diplomats, and foreign delegates arriving at Dubai Airport.
  • Recognized with a Certificate of Appreciation (2021–2022) for frontline contributions during the COVID-19 pandemic.
Senior Relationship Officer – Assets & Liabilities, SME Business BankingAug 2019 - Feb 2020
RAK Bank (National Bank of Ras Al Khaimah)Sharjah/Dubai, UAE
  • Delivered complete business banking solutions to SME clients, including Conventional and Islamic Business Loans, POS loans, Trade Working Capital, Asset-Backed Finance, and CASA accounts.
  • Partnered with large corporates across the UAE to build profitable relationships, preparing Business Visit Reports (BVRs) and Statements of Accounts (SOAs) to justify credit and asset lending.
  • Prepared and reviewed KYC documentation for mainland, free zone, and multi-layer companies, including remediation and re-profiling for compliance and AML review.
Relationship ManagerMay 2014 - Jan 2019
Abu Dhabi Commercial Bank (ADCB)Dubai, UAE
  • Managed an SME portfolio (AED 50–100 million) of 600+ existing customers, cross-selling business banking products including CASA, Trade Working Capital, Forex, POS machines, Cash Management, Overdrafts, and Bonds & Guarantees.
  • Prepared and performed KYC for new and existing clients across mainland, free zone, and multi-layer company structures, including profile remediation and re-profiling for compliance review.
  • Conducted surprise client visits for AML/EDD compliance (Call Reports, RM Visit Reports, ECDD) and processed credit applications and trade limits under 100% cash collateral for Trade Guarantees, Performance Bonds, and Tender Bonds via ECAMS.
  • Marketed the Business Banking Proposal to drive cross-sell of Forex, Trade Finance, and Liability-based accounts across the UAE market.
Business Development SpecialistJul 2013 - Mar 2014
Dubai First PJSCDubai, UAE
  • Managed client relationships through regular client visits to build rapport and enhance sales opportunities.
  • Prepared corporate presentations for deals and addressed client issues promptly to enhance business productivity.
Executive Assistant to Head of Marketing & StrategyJan 2010 - Jan 2013
Videocon Industries LtdMumbai, India
  • Supported the Head of Marketing & Strategy on Bollywood-sector client accounts and event sponsorships.
Senior Customer Service AssociateJan 2008 - Jan 2009
WNS Global Services Pvt LtdMumbai, India
  • Handled Travelocity travel reservations and trained new agents on sales and process quality.
Relationship OfficerJan 2007 - Jan 2008
Al Ahli Bank QSCDoha, Qatar
  • Managed corporate salary transfer relationships and presented banking solutions to corporate clients.
Marketing ManagerJan 2003 - Jan 2007
Onida Mirc Electronics Pvt LtdMumbai, India
  • Led advertising campaigns, market research, and dealer relationship management.

Education

Bachelor of CommerceJan 2005 - Jan 2008
University of Mumbai, India

Business Management (Special)

Diploma in Web DesigningJan 2003 - Jan 2005
Aptech Computers Pvt Ltd, Mumbai, India
  • Certified by Microsoft
Bachelor of Commerce, Business Management (Special) — University of Mumbai, IndiaJan 2005 - Jan 2008
Diploma in Web Designing — Aptech Computers Pvt Ltd, Mumbai, India (2003 – 2005) | Certified by Microsoft

Certifications

Building Customer LoyaltyLinkedIn2026-01-01T00:00:00.000Z
Anti-Money LaunderingThe Chartered Institute for Securities & Investment (CISI)2024-02-01T00:00:00.000Z
UK Bribery ActThe Chartered Institute for Securities & Investment (CISI)2024-01-01T00:00:00.000Z
Project Management FoundationProject Management Institute2023-08-01T00:00:00.000Z
Strategic PartnershipsProject Management Institute2022-06-01T00:00:00.000Z
Developing Business PartnershipsLinkedIn2023-07-01T00:00:00.000Z
PCR Practitioner ProgramDubai Health Authority2021-01-01T00:00:00.000Z
MBRU Community Immunity Ambassador ProgramMohammed Bin Rashid University of Medicine and Health Sciences2020-03-01T00:00:00.000Z
Exam – Anti Money Laundering Classroom ProgramRAK Bank2019-10-01T00:00:00.000Z
Anti-Money Laundering AdvancedRAK Bank2019-08-01T00:00:00.000Z
Advanced AML (1–4), Compliance Foundations, Business Continuity Management, Fraud Awareness, Operational Risk ManagementAmbition University, Abu Dhabi Commercial Bank2018-11-01T00:00:00.000Z
Code of Conduct & Information/Physical Security AwarenessAmbition University, Abu Dhabi Commercial Bank2018-11-01T00:00:00.000Z
Islamic Banking Certification CourseAbu Dhabi Commercial Bank2018-05-01T00:00:00.000Z
Fire Safety Fundamentals & Fire Warden Duties (Level 2)Euro link Safety, ADCB2016-01-01T00:00:00.000Z
Compliance Foundations TrainingAbu Dhabi Commercial Bank2014-11-01T00:00:00.000Z
Building Customer Loyalty – LinkedIn (Jan 2026)Jan 2026
Anti-Money Laundering (Feb 2024) and UK Bribery Act (Jan 2024) – The Chartered Institute for Securities & Investment (CISI)Feb 2024
Project Management Foundation (Aug 2023) and Strategic Partnerships (Jun 2022) – Project Management InstituteAug 2023
Developing Business Partnerships – LinkedIn (Jul 2023)Jul 2023
PCR Practitioner Program – Dubai Health Authority (Jan 2021)Jan 2021
MBRU Community Immunity Ambassador Program – Mohammed Bin Rashid University of Medicine and Health Sciences (Mar 2020)Mar 2020
Exam – Anti Money Laundering Classroom Program (Oct 2019) and Anti-Money Laundering Advanced (Aug 2019) – RAK BankOct 2019
Islamic Banking Certification Course – Abu Dhabi Commercial Bank (May 2018)May 2018
Fire Safety Fundamentals & Fire Warden Duties (Level 2) – Euro link Safety, ADCB (2016–2017)Level 2
Compliance Foundations Training – Abu Dhabi Commercial Bank (Nov 2014)Nov 2014